Asking for a higher limit ?

hardtimehustlin · #1 (**permalink**) 02-03-2008, 10:02 PM

hi i have a b of a platinum card it has around 6ooo limit but i have more than that in my savings ive had this card for a while already. my question is i want to raise my limit is there a way of calling and asking if my limit can be raised ?

Bahamut · #2 (**permalink**) 02-04-2008, 07:08 AM

Try to not cross post.... I think is not allowed.

In your other post... you told you had a bit of history and you may get fees... but a $6000 credit limit is not given to a low history... so you should have a good credit.

If you been for at least a year, made your payments on time and never maxed it out... you should call them and ask for more limit... you'll probably get it.

AMJ21 · #3 (**permalink**) 02-04-2008, 08:01 AM

Just call and speak to CSR. Don't get what you want? Ask for a supervisor.

hardtimehustlin · #4 (**permalink**) 02-05-2008, 06:22 PM

amj21 what is csr ? so if they deny ask to a supervisor and tell em i want a higher limit ?

Bahamut · #5 (**permalink**) 02-06-2008, 06:51 AM

CSR is Customer Service Representative.

AMJ21 · #6 (**permalink**) 02-06-2008, 07:17 AM

Quote:

Originally Posted by AMJ21

Don't get what you want? Ask for a supervisor.

Exactly. They are empowered to deal with those types of request. Still no resolution? Look elsewhere. There are many options available. BoA is not the only prime issuer.

formercap1agent · #7 (**permalink**) 02-08-2008, 08:56 PM

Wrong, AMJ21. When I was a Capital One agent, we declined EVERYBODY who asked for an increase. Only business customers had a chance, and in my 2 years as a Cap1 CSR, I only was able to increase THREE customers' limits (and they were all business customers). Everybody who I had to decline who asked for my supervisor, got 1-put on hold for at least 30 minutes or longer, 2-another deaf ear when (if he/she lasted the 30 minutes) one of the supervisors came on the phone. The supervisor would say "How may I help you", put on the mute button (to share some wise-cracks with the first agent, talk about football, whatever) while the whiner shows more diarrhea of the mouth, then when there's no more diarrhea left, turns off mute and says "sorry, we are unable to increase your limit at this time." then mute again while more diarrhea comes out, and on and on until the whiner finally realizes they're talking to a brick wall and are wasting their own time and energy. So don't bother with supervisor. The answer won't change.

If you get declined for the increase and you think you're "special" (ha ha ha ha ha) the right move is to say "Close my account". You'll know pretty quick if you qualify. If the CSR starts to read you the legalese about what you have to do to close it, you're declined and no amount of whining will change that and you better be prepared to pay in full because the bank called your bluff and you lost, and even if you back off and keep your account you've just disqualified yourself from ANY favors for at least a year!!! (no increases, no APR cuts, late fee waivers, etc) If the CSR transfers you to "retention" then that department **might** give it to you. It's totally the BANK's decision, not the CSR. I got arrogant jerks who I wished I'd be reading the legalese to, and I got very nice people with nice histories who were not retainable.

I know I posted more about this elsewhere on this board. It's not just a good credit history that will earn you an increase, it's a question of profitability to the company. If you never pay interest or fees and never buy any cross sell offers (loans, insurance, etc) you are not paying your way so why should they loan you more money for nothing? Sometimes you have to think less like a know-it-all customer and more like the bank to see why they do what they do. They're a BUSINESS, they're in it to MAKE MONEY, they're not a charity. And rest assured it's no different at our competition. They're businesses too, with the same goals...

FC1A

AMJ21 · #8 (**permalink**) 02-09-2008, 08:28 AM

Quote:

Originally Posted by formercap1agent

Wrong, AMJ21. When I was a Capital One agent, we declined EVERYBODY who asked for an increase. Only business customers had a chance, and in my 2 years as a Cap1 CSR, I only was able to increase THREE customers' limits (and they were all business customers). Everybody who I had to decline who asked for my supervisor, got 1-put on hold for at least 30 minutes or longer, 2-another deaf ear when (if he/she lasted the 30 minutes) one of the supervisors came on the phone. The supervisor would say "How may I help you", put on the mute button (to share some wise-cracks with the first agent, talk about football, whatever) while the whiner shows more diarrhea of the mouth, then when there's no more diarrhea left, turns off mute and says "sorry, we are unable to increase your limit at this time." then mute again while more diarrhea comes out, and on and on until the whiner finally realizes they're talking to a brick wall and are wasting their own time and energy. So don't bother with supervisor. The answer won't change.

If you get declined for the increase and you think you're "special" (ha ha ha ha ha) the right move is to say "Close my account". You'll know pretty quick if you qualify. If the CSR starts to read you the legalese about what you have to do to close it, you're declined and no amount of whining will change that and you better be prepared to pay in full because the bank called your bluff and you lost, and even if you back off and keep your account you've just disqualified yourself from ANY favors for at least a year!!! (no increases, no APR cuts, late fee waivers, etc) If the CSR transfers you to "retention" then that department **might** give it to you. It's totally the BANK's decision, not the CSR. I got arrogant jerks who I wished I'd be reading the legalese to, and I got very nice people with nice histories who were not retainable.

I know I posted more about this elsewhere on this board. It's not just a good credit history that will earn you an increase, it's a question of profitability to the company. If you never pay interest or fees and never buy any cross sell offers (loans, insurance, etc) you are not paying your way so why should they loan you more money for nothing? Sometimes you have to think less like a know-it-all customer and more like the bank to see why they do what they do. They're a BUSINESS, they're in it to MAKE MONEY, they're not a charity. And rest assured it's no different at our competition. They're businesses too, with the same goals...

FC1A

The fact that Cap 1 has a specific policy does not make it universal. Request for CLI are done thousands of times per day.

I have done this many times with Chase, Amex, GEMB and Citi over the last 25 years. My DW even did it with Cap 1 about 4 years ago on a MC.

BoA is not Cap 1.

If someone doesn't want your business, you move on and find someone who does.

Bahamut · #9 (**permalink**) 02-09-2008, 08:36 AM

Capital One increased my credit limit two times...

amolyneaux · #10 (**permalink**) 02-09-2008, 09:36 PM

The bank I work for will give you a line increase if you...

Have had the account open and in good standing for 9 months

Have not had a line increase in the previous 6 months

Have a credit score of 700 or higher

Have a behavior score (kind of a banking relationship barometer) of 650 or higher

and if you are declined, asking for a supervisor will do no good whatsoever.