Citi Sent Wrong Credit Card...help

vgchiang · #1 (**permalink**) 03-26-2008, 02:50 AM

Hi everybody,

I'm a young student who are somewhat new to credit cards.

I've had my Citi Professional Select cc for about 3 years, w/o rewards or anything pretty much. A month ago, I signed up online for a Citi Professional SM card with thank you network and 15,000 points for signing up.

Well...they sent me a new card which is exactly the same as my old card. I called them up, and found out that they were only going to credit 25.00 to my account as a sign up bonus, but not give me the 15000 points...

The credit card's number is the same as the previous one, and I'm curious whether this still counts as opening a new account. I want to cancel it, and apply for the offer again (this time printing proof of documentation in case this happens again), and get the 15000 points.

Hopefully I can get some advice from more experience people. Thanks!

Jeanie · #2 (**permalink**) 03-26-2008, 11:03 AM

Hello vgchiang! Before closing your account this article, Closing Credit Card Accounts, may have helpful information. I am not sure how to help you on the other issue. Have you called and talked to someone there to discuss the matter?? Maybe when you call in to close the account tell them why you are doing it, just what you stated here..Let me know how it goes and good luck!

~Jeanie