Hi,
I was not clear from your question: Did you call the company you made the purchase from or did you speak to your credit card company?

If you do not get your money returned from the company you made the purchase, then contact your credit card customer service and report it.

You have 60 days to report a dispute to your credit card company from the date on your credit card bill. By law, your bank must investigate the dispute and cancel the charges if they find that you are right. If you think the company you made the purchase from is reliable, then you may want to wait a few days to see if the charge is deleted. Just make sure that you do not go beyond the 60-day limit.

Phone your bank's customer service rep, but keep in mind that you may also be required to submit the dispute in writing -- be sure to ask. By law, the dispute must be in writing, but some banks will accept a verbal complaint. To be safe, try both. An email through the bank's online contact page may also be acceptable.

If you do find that you go beyond the 60 days, then call your bank's customer service anyway. Even though they have no legal obligation to you, some banks will still investigate your complaint.

If you paid through an internet payment service such as PayPal, you should also contact them. They will investigate your complaint for you.