Sounds to me someone on the inside put through a direct check (like a balance transfer but instead of paying another company, they send the money to you, either as a check or a direct deposit into your bank account).

As for the whole password thing, could be one of several things, and as a former agent I can tip you off on what it could be. Sure, your account may have been hacked by someone on the outside but like you said, who would hack an account and then only send the CARDHOLDER a $2000 check, sounds stupid, when they could run up all sorts of charges, take money out of ATMs (if they knew your PIN and made a fake card with the correct numbers on the stripe), etc.

So that brings us to the other possibility, that it was an inside job. What could have happened is one of the agents you disrespected (and unless you do the job for any length of time you have NO appreciation for how stressful it is) put through a direct check and added a security password to your account since that effectively locks you out from calling in. So, the agent probably got credit for a sale (which goes towards his bonuses, raises, gains him/her promotions, etc) and got some satisfaction knowing he/she screwed over a real jerk (in his/her eyes) and knows you'll never get another agent or a supervisor until you send in a password change/removal request (which must be done IN WRITING and takes a couple of weeks to process!)

Obviously if this was detected by management such an agent would be disciplined, but most violations get swept under the rug, and veteran agents know how to cover their tracks (and don't think asking for a "supervisor" gets around this -- they'll do it too if your behavior warrants it)

Given your attitude towards Indians and Canadians I'm not surprised this happened to you. Not saying it's right, but when you act like a racist jerk and insult and abuse low-paid people who have ALL YOUR PERSONAL INFORMATION AT THEIR FINGERTIPS you get burned. As a former insider I saw it happen, I know it happens, and honestly, when someone treated me like crap don't think it wasn't tempting me... It's people like you which made me glad to be out of there.

FC1A